Privacy Policy

MEDAUTO™

MEDAUTO™ ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our mobile automotive services.

By using our website or engaging our services, you agree to the practices outlined in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Full name
Phone number
Email address
Residential or service address
Vehicle make, model, registration, and VIN (where required)
Service enquiries and booking details
Payment information (processed securely through third-party payment providers)
Any information you provide when contacting us

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

How We Use Your Information

We use your personal information to:

Respond to enquiries
Schedule and manage bookings
Provide automotive inspections, servicing, and repairs
Issue Roadworthy Certificates where applicable
Contact you regarding appointments
Process payments
Improve our website and services
Meet our legal and regulatory obligations
Send service reminders or updates where permitted by law

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Cookies help us understand how visitors use our website and allow certain website functions to operate correctly.

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may disclose your information where necessary to:

Payment processing providers
Website hosting and IT service providers
Business software providers used to manage bookings
Government authorities where required by law
Regulatory authorities for Roadworthy Certificate compliance
Professional advisers where necessary

All third parties are expected to handle your information securely and only for authorised purposes.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

While we strive to maintain secure systems, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Access & Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details provided on our website.

Marketing Communications

From time to time, we may send service reminders, maintenance updates, promotions, or special offers.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option included in our communications.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services and website are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

Australian Privacy Law

MEDAUTO™ handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we manage your personal information, please contact MEDAUTO™ using the contact details provided on our website.